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Posts tagged ‘change agent’

Why hire Seabeck Systems? I’m glad you asked.

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Change Agent

Dear Prospective Client,

You wrote:

>> I’ve talked to lots of qualified people already. Why should I hire Seabeck Systems?

Thanks for asking!

My name is Peter Loos, and I’m an organizational change agent.

For any Seabeck Systems client, our first step is to develop a roadmap of “People, Process, Tools, and Business Value” that is used to align and bring transparency to business and IT priorities, regardless of the industry or political climate. To initialize that roadmap, I ask people in the business what they do with the information they are requesting from IT. This developmental conversation is used to increase awareness of “need vs. want” for information requested. Together we focus on the business questions to be answered, then work backward to the information needed to answer each question. When the business can demonstrate how the information requested is used for decision making, requirements are captured in a new product backlog, and the project management process kicks in.

Sometimes the business may struggle to define (or to reveal) what people do with the information they request. However, my experience has shown me that this (often difficult) discussion with the business is the only way that IT can elevate a practice of reporting toward a true Performance Management Program. Turning the corner from “building tables, ETL packages, and reports” to “an information factory that supports self-serve access to clean and conformed data” is important, but without clear insight into the questions that the business is trying to answer, the technology investment will ultimately be rendered impotent as the business finds newer and more creative ways to avoid working directly with IT to get the information needed.

If your organization is ready to answer the question “what does the business do with the information requested from IT?” followed by willingness and ability to take action to deliver self-service Performance Management to your employees, I hope you will consider Seabeck Systems as a partner for your team.

Regards,
Peter